TABLE OF CONTENTS


Information


The cellular network provider dropped communication to the panel.

Cause
This could be due to the cellular network not being available or congested.

How to solve as a user


Try to connect again. If the issue persists, contact support.

How to solve as a technician


If the error continues to occur regularly, please check the following:


  1. Check that the Falcon communicator is installed in a location in your house that has adequate network coverage.
  2. Ensure that the signal strength is 5 and above.
  3. Check that the Falcon communication antenna is screwed in.
  4. For a Falcon communicator with dual sim cards, change the default sim to the network that has the best network coverage.